Privacy Policy

• Account information: name, email address, phone number, job title, brokerage or team name, and password when you register.
• Billing and payment information: payment card details, billing address, and transaction history. Full payment card numbers are processed by our third-party payment processor and are not stored on Reamo's servers.
• Profile and preferences: settings, notification preferences, workflow configurations, and any other information you add to your Account.
• Communications: messages you send to our support team, feedback submissions, and responses to surveys or research requests.
• End User Data: contact names, phone numbers, email addresses, property details, notes, and other data you import or enter about your clients and prospects.

• Usage data: features accessed, pages viewed, actions taken within the platform, workflow configurations activated, frequency and duration of use, and interaction patterns.
• Device and browser information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Log data: server logs including access times, referring URLs, error logs, and API request metadata.
• Performance data: response times, crash reports, and diagnostic data used to maintain and improve the Service.

Website analytics. We use a privacy-friendly, cookieless analytics service (Plausible) to measure aggregate website traffic and performance. It sets no cookies, does not track you across sites, and does not identify you individually.

• Call data: call metadata (duration, timestamp, caller ID, direction), call recordings, and AI-generated transcripts and summaries, received via webhook or API from your connected VoIP provider.
• Calendar data: event titles, attendees, times, and meeting notes from connected calendar integrations, used to power scheduling and follow-up features.

• Payment processors: transaction confirmation, billing status, and fraud signals.
• Analytics and advertising partners: aggregated or pseudonymous data about how users reach our website or interact with our marketing.

We share information with third-party vendors who help us operate the Service, under confidentiality obligations and data processing agreements. While we use a self-hosted AI model for data processing and inference to ensure user transparency and data isolation, we may use infrastructure and marketing providers for the following:

• Cloud infrastructure and hosting providers (e.g., to host our internal AI models)
• Vector database and search infrastructure providers
• Payment processing providers
• Email and SMS delivery providers
• Calendar integration providers
• Analytics and product intelligence platforms

Mobile opt-in data and phone numbers collected for SMS communications will never be shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes. SMS consent is collected separately and is not required to use the Reamo platform.

If Reamo undergoes a merger or acquisition, your information may be transferred as part of that transaction. We will provide notice of any such transfer.

We may disclose your information if required to do so by law or court order.

We do not sell your personal information for money. We do not allow third-party AI providers to train their models on your identifiable data, as all AI inference is performed via our self-hosted infrastructure. We do not use third-party services that identify or de-anonymize individual website visitors, and we do not share your personal information for cross-context behavioral advertising.

Reamo retains call recordings, transcripts, AI-generated summaries, and contact information for as long as your account is active, subject to the retention and deletion rules below.

Calls automatically identified by Reamo as personal or non-business in nature are moved to a private vault, hidden from your main activity feed. Vaulted calls are permanently deleted after 7 days. This process is automatic and requires no action from you.

You may permanently delete individual calls at any time from your account. If a call is linked to an active transaction in a connected transaction management platform, that call will remain available until the transaction closes, or until 365 days have passed, whichever comes first — after which it may be deleted regardless of transaction status.

You may request deletion of your Reamo account at any time from Settings.

Upon request, your account enters a 14-day grace period, during which your account is deactivated but your data is retained. If you log in and reverse the request during this window, your account and data will be restored.

After 14 days, Reamo will permanently delete your account and all associated data — including calls, transcripts, summaries, contact records, and calendar event history — regardless of whether any linked transactions are still open. The transaction-lock described above does not apply to full account deletion.

Any active subscription will be cancelled immediately upon your deletion request. You will not be billed for any period following your request, and no prorated refund will be issued for the remainder of a paid term.

Reamo connects to third-party services you authorize, including but not limited to your calendar provider, transaction management platform(s), and phone/VoIP carrier. Reamo processes data from these services to provide its features but does not control or store the primary copy of this data. Deleting your Reamo account removes Reamo's copies of your data (including AI-generated summaries and extracted information) but does not delete or modify data held in these third-party systems. To remove your data from those services, please contact the relevant provider directly.